For field service providers, dealing with a team of techs can be a tough operational task. Plus, they might still be depending on obsolete manual techniques to allocate tasks and track a mobile workforce, making it an error-prone and tedious task.
In addition to that, a field tech has to respond to emergency calls every day. A slight delay, missing information, or miscommunication may result in low efficiency, idle field service technician time, and poor customer support.
This is where solutions, like field service management software, come to play. To choose the right software, ensure it has most of the following features:
1. Responsive Scheduling
FSM software offers real-time visibility, allowing you to schedule tasks depending on customer work orders and changing needs. For instance, urgent mobile work orders can be communicated through mobile apps to technicians. And at the same time, their service plan will be adjusted properly.
Such responsive scheduling will improve customer service and enable field service techs to enhance the efficiency of their work shifts.
2. Mobile Access
Because of the field service industry’s nature, software usually offers a mobile interface. Almost every cloud-based software comes with a mobile app, giving techs access to the system’s most important features. Using a mobile field app of a system will allow your technicians to receive dispatches and view schedules on their smartphones.
Mobile interfaces as well give field service techs access to resources they need to do their work. They may also use those resources to resolve errors and diagnose more efficiently. This is especially true in complex equipment.
3. Work Order Management
Management of work orders is the heartbeat of field service platforms. Work order features often hold the information required to complete tasks for technicians. The feature works by delivering orders from clients to your office. This is then organized into a simple format for your field service techs to view.
When it is applied on mobile devices, such as tablets or smartphones, the feature will enable your workers to turn on their apps and even flip through every task on the screen. This results in error-free, efficient, and fast-reacting processes for customers and technicians.
4. Dashboards and Reports
FSM software analyzes and gathers a lot of data, which provides invaluable insights to ensure the efficiency of processes. With this feature, managers are able to track team and individual productivity along with check-out and check-in times.
They may also keep tabs on expense management and attendance associated with executives. Reports also enable managers to efficiently manage resources and time.
5. Customer Management
Most field service providers are naturally mesmerized by the features that come with FSM software, such as more visibility on work performance, inventory tracking, and simplified scheduling to communicate effectively.
However, one key feature you shouldn’t ignore is customer management. Knowing your clients and being familiar with their needs will ensure you improve their overall experience.
The Bottom Line!
Routing crews and managing your schedules efficiently may improve your business’s bottom line. But having the right solution, like FSM software, is equally important. This is especially true if you manage more than one team and schedule.